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Although many banks and financial organisations have taken up digital transformation across their complete value chain, the question, how much of it is strategic, and purposeful still remains uncertain. Companies are simply investing in the current technology for just the sake of being one of the tech companies.
Offering an excellent customer experience needs attention and determination. However, it is not an easy task hence Focus on customer experience has become a great challenge to financial and banking sectors. A better customer experience is all about meeting their expectations and demands.
Emerging as a brand that is trusted by a huge customer base is one of the prime objectives of all financial and baking sectors.Building trusts among the population and topping every checklist of the customer expectation is difficult. However such challenges can be tackled through effective digital solutions.
The banking and financial regulatory requirements are excessive, expensive, and ineffective. Most of the bankers are still questioning the volume as well as complexity of current finance regulations that require advanced technological solutions
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